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What is our return policy?

We guarantee against manufacturers' defects for 10 days from the date of the delivery.  We must be notified of the defect within 4 days of the product delivery, otherwise return policy is voided, no exceptions.
Products with Manufacturer Warranties which exceed 10 days, may be returned directly to the manufacturer according to their instructions. 
 
All returns/exchanges must be made within 10 days of receipt of the merchandise. Merchandise must be in original factory condition, and must include all original packaging materials, warranty cards, manuals and accessories. 
 
Unwanted products may be returned with prior authorization only!
 
All returned merchandise is reimbursed for the original purchase price less shipping & handling** and must have a Return Merchandise Authorization number (RMA#). Unwanted product returns will be subject to a 25% restocking fee.
 
Refused Delivery:
Customers will be responsible for all charges associated with shipping and handling. Once the merchandise is returned to our warehouse, credit will be issued for the original purchase price less shipping and handling (both ways). 
 
If the item has been received to our warehouse after 10 days of the delivery, at our discretion, we will either accept return and  50% restocking fee will apply or the merchandise will be returned back to the customer at their expense for all shipping and handling costs.  When requesting RMA# please specify if an exchange is not required. Otherwise, we will send an exchange to our customer if the merchandise is defective.

** Customer is responsible for any and all return shipping and handling fees.

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